FAQs

Below is some information regarding common office and insurance policies of Dr. Shettle. If you do not see your question answered here, feel free to call us at 727-674-2500 to speak to one of our friendly staff members.

Can I still make an appointment with Dr. Lee Shettle if you do not take my insurance?

If we do not participate with your insurance coverage, we will require payment be received at the time of your exam. We will then provide you with the necessary information that you will need to submit to your insurance company for reimbursement. We accept cash, check and major credit cards.


What information should I bring with me to my appointment?

If will be necessary for you to bring your insurance cards, co-payment if necessary and a list of all your prescription medications to your scheduled appointment. You may also complete your paperwork online before your appointment which will be reviewed with you upon your arrival. This will allow you to have a member of your family assist you with completing the information as accurately as possible at home instead of in the office before your exam.


How early should I arrive before my eye exam?

We recommend arriving 15 minutes before your eye exam if this is your first visit to see Dr. Shettle. You will need to allow time to complete and answer any questions you may have filling out the necessary forms which will be used during your initial exam. You may enjoy reading our magazines or visiting the optical department before your eyes are dilated as part of your exam.


What information do I need to bring for my eye exam if I have Workman’s compensation or an exam associated with a motor vehicle accident?

We ask that you bring the name of your primary contact at the insurance company, their telephone and fax number, billing address, your claim number, and the date of your eye injury and any other associated information you feel may be necessary. A personal payment by you will be necessary if we do not have the information listed above prior to your exam. We will then give you the required documentation you will need to submit to your insurance company.


Can I use my medical insurance for an eye exam?

If you have a medical diagnosis such as cataracts, glaucoma, macular degeneration or dry eye syndrome for example, we can fill a medial claim.


How do I know if I have Vision Coverage?

We recommend you first look at your health insurance card to see if vision is listed on your card. You may also call your insurance company and ask them if you have vision coverage. If you do have vision coverage, you will then need to determine if your vision plan is administered by your medical insurance company or if you have a vision rider. If you have a vision rider, we will need to know the name of the plan.


What if I think I have a medical problem?

We can file your insurance according to your chief complaint or the primary reason you are seeing Dr. Shettle. If you are having a problem with your eyes, you need to make sure you tell the doctor so that we can most accurately bill for your eye exam.


How do I request a copy of my medical records?

You may request your medical records either by mail or faxing a written request or release of information to our office. Please indicate the name of the institution or physician requesting the information along with the address, telephone and fax number and what reports you would like us to send. Attorneys, insurance companies and the State of Florida will be charged for medical records. There is no charge for patient or physician requests.